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Turntable Woes

Turntable Woes

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong” ~ Donald Porter “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them” ~ Kevin Stirtz   A few weeks back I posted on Facebook something about having a bad day and that for the first time in maybe more than a decade I called someone an...

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Social Media, Education & Changing the World

Social Media, Education & Changing the World

  “When we change the way we communicate, we change society” (Clay Shirky) “Social media allows us to behave in ways that we are hardwired for in the first place – as humans. We can get frank recommendations from other humans instead of from faceless companies.” (Francois Gossieaux)   Clay Shirky said it best with the title of his book Here Comes Everybody. In the book, Shirky outlines the mass...

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Education, Science & Knowledge Should be FREE!

Education, Science & Knowledge Should be FREE!

  “The only true wisdom is in knowing you know nothing.” (Socrates) “It is our moral duty to share the scientific, intellectual, spiritual and creative wisdom of man with all of humanity so that every single person on the planet has the same opportunity to explore, expand, become enlightened by, or simply to experience, the collective gifts of humankind.” (JPS)   All knowledge, all science, all education and even all...

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Fear Not Social Media

Fear Not Social Media

  “Censorship reflects a society’s lack of confidence in itself. It is a hallmark of an authoritarian regime.” (Potter Stewart) “We can never be sure that the opinion we are endeavoring to stifle is a false opinion; and if we were sure, stifling it would be an evil still.” (John Stuart Mill)   We now live in a world connected through the Internet, social-media and other technologies where the principles of democracy, freedom of...

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Wake Up Open-Source Community!

Wake Up Open-Source Community!

When I was an undergrad back in the 80′s and 90′s, I started a small computer company in order to remain current with technology and to earn some extra cash. At that time computers were very much a tool for my other academic and professional interests. When I was in graduate school in the late 90′s and early 00′s, I became disillusioned with the academic world, had lost my advisor to another university and so did not complete my Masters. I...

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