“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong” ~ Donald Porter “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them” ~ Kevin Stirtz   A few weeks back I posted on Facebook something about having a bad day and that for the first time in maybe more than a decade I called someone an idiot...

  “The more we exploit nature, the more our options are reduced, until we have only one: to fight for survival.” (Morris Udall) “What is the good of having a nice house without a decent planet to put it on?” (Thoreau) “We won’t have a society if we destroy the environment.” (Margaret Mead)   Squamish is currently wrestling with the difficult moral, economic and environmental questions around a...

“It is the duty of every citizen according to his best capacities to give validity to his convictions in political affairs.” (Albert Einstein)   “Be the change you wish to see in the world.” (Ghandi)  “We do not act rightly because we have virture or excellence, but rather we have those because we have acted rightly” (Aristotle)   Here we are facing another municipal election in Squamish and once again there appears...

“Character is doing the right thing when nobody’s looking.” (J.C. Watts) “Waste no more time arguing about what a good man should be. Be one.” (Marcus Aurelius) “Act only according to that maxim by which you can at the same time will that it should become a universal law.” (Kant)   I really didn’t know how I would approach this blog posting so I wrote a few different versions ranging from the...

   “To build a global ethic of nonviolence, coexistence, gender equity and peace by facilitating secular processes that cultivate personal and social ethical values.” (FUR)  “To promote universal responsibility in a manner that respects difference and encourages a diversity of beliefs, practices and approaches.” (FUR) “To enrich educational paradigms that tap the transformative potential of the human...