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Turntable Woes

Turntable Woes

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong” ~ Donald Porter “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them” ~ Kevin Stirtz   A few weeks back I posted on Facebook something about having a bad day and that for the first time in maybe more than a decade I called someone an...

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Social Media, Education & Changing the World

Social Media, Education & Changing the World

  “When we change the way we communicate, we change society” (Clay Shirky) “Social media allows us to behave in ways that we are hardwired for in the first place – as humans. We can get frank recommendations from other humans instead of from faceless companies.” (Francois Gossieaux)   Clay Shirky said it best with the title of his book Here Comes Everybody. In the book, Shirky outlines the mass...

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On-Line Transpersonal Psychology Programs

On-Line Transpersonal Psychology Programs

“If we reach today as we taught yesterday, we rob our children of tomorrow” (John Dewey) “It is not about the technology; it’s about sharing knowledge and information, communicating efficiently, building learning communities and creating a culture of professionalism in schools. These are the key responsibilities of all educational leaders“. (Marion Ginapolis)   Last weekend I finished the first year of my...

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Wake Up Open-Source Community!

Wake Up Open-Source Community!

When I was an undergrad back in the 80′s and 90′s, I started a small computer company in order to remain current with technology and to earn some extra cash. At that time computers were very much a tool for my other academic and professional interests. When I was in graduate school in the late 90′s and early 00′s, I became disillusioned with the academic world, had lost my advisor to another university and so did not complete my Masters. I...

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Privacy, Pseudonyms & Social Networks are Incompatible

   “If you have something that you don’t want anyone to know, maybe you shouldn’t be doing it in the first place.” (Eric Schmidt, CEO of Google)     So here we go again. People whining about not being able to pretend they are someone else, or no one else online, by using pseudonyms. I should be clear right from the start. I believe that misrepresenting your “identity” (yes a philosophical minefield) is not only...

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Anonymous Comments: Good or Bad?

  “Censorship reflects a society’s lack of confidence in itself. It is a hallmark of an authoritarian regime.” (Potter Stewart)   Recently the Squamish Chief Newspaper published an editorial titled “Crossing the Line” where the editor explains, and defends the removal of anonymous public comments regarding a previous article on the expansion of a local second-hand store. Many in the public (including myself) expressed...

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